Read Hug Your Haters: How to Embrace Complaints and Keep Your Customers book online now. You also can download other books, magazine and also comics. Get online Hug Your Haters: How to Embrace Complaints and Keep Your Customers today. Are you Looking Download or read Hug Your Haters: How to Embrace Complaints and Keep Your Customers for free..? enjoy it.
Haters are not your problem. . . .
Ignoring them is.
Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and
